1. Who you are contracting with
KoboRoute is operated by KoboRoute Nigeria Ltd, a company registered in Nigeria ("KoboRoute", "we", "us"). These Terms form a binding agreement between you and KoboRoute Nigeria Ltd whenever you use the website, the mobile app, or buy a Trip Pass. If you do not accept them, do not use the service.
We may update these Terms. Where a change materially reduces your rights or increases your obligations, we will change the effective date at the top of this page and, if you hold an active Trip Pass, the change will not apply to that Pass before it expires.
2. What KoboRoute is
KoboRoute collects and publishes information about interstate road transport fares departing from motor parks in Nigeria. We are an information service. We are not a transport operator, a booking agent, a ticket seller, or an insurer. We do not sell seats, reserve places on vehicles, or enter into any contract of carriage with you or on your behalf.
Buying a Trip Pass gives you access to fare information. It does not give you a seat, a booking, a reservation, or any claim against a transport operator or a park.
3. Phase 0 — the current stage of this service
KoboRoute is in a field study we call Phase 0. During this stage, the coverage shown on the public pages is limited, and some routes carry demonstration data: figures derived from published route guides, distance scaling, or internal estimates rather than from a fare observed at a park on the day.
Demonstration records are marked in our database and are excluded from live payment processing. They exist so the service can be tested end to end before real field data is complete. You should not rely on any figure shown during Phase 0 as an accurate current market price.
Where a fare has been confirmed by field observation, we show a confidence label and the date it was last confirmed. Read both before acting on a figure.
4. What a fare figure is, and what it is not
A fare on KoboRoute is a report of what one or more people paid, or were quoted, at a named park for a named vehicle type, on a stated date. It is a historical observation, not a quotation, not an offer, and not a price we can hold anyone to.
Road fares in Nigeria change for reasons entirely outside our knowledge or control, including:
- fuel price movements, which can change a fare within a single day;
- time of day, day of week, and how full a vehicle is at the moment of departure;
- luggage, and negotiation between a passenger and a driver or union official;
- public holidays, festive periods, weather, strikes, road closures and security incidents;
- differences between operators and between bays inside the same park.
You may be charged more or less than the figure KoboRoute shows. We do not guarantee, warrant or promise that any fare shown is available to you, and we accept no liability for the difference.
5. Trip Pass
A Trip Pass is a time-limited licence to view the exact current fare we hold for one park and one vehicle type. Unless stated otherwise at checkout, access lasts 24 hours from the time of purchase.
The price and duration shown at checkout are the ones that apply to your purchase. We deliver access immediately on successful payment, by email and, if you opt in, by WhatsApp.
Refunds. Because a Trip Pass is digital content delivered immediately, it is not refundable once access has been granted, except where the law requires otherwise or where we failed to deliver what you paid for. If a Pass you paid for did not activate, or the information behind it was unavailable for the period you bought, contact us at privacy@koboroute.ng with your reference and we will put it right — by restoring access, extending the period, or refunding it.
A Pass is for your own use. You may not resell it, share the access link publicly, or systematically extract the fares behind it. See the Acceptable Use Policy.
6. Payments
Payments are processed by Paystack. We do not receive, handle or store your card number, CVV or PIN — those go directly to Paystack, and their own terms and privacy policy apply to that part of the transaction. We receive a payment reference, the amount, the status, and the contact details you enter on our checkout form.
Prices are in Nigerian Naira and include any applicable tax unless stated otherwise. If a payment succeeds but your Pass does not activate, contact us with the reference and we will resolve it.
7. Reporting fares
If you contribute fare reports, park information or field observations, you confirm that what you submit is your own honest observation, that you were physically present where the submission claims, and that you have not been paid or induced by an operator to report a particular figure.
You grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce and publish your submissions as part of the service, including in aggregated and derived form. We may pay for accepted reports; where we do, the terms of that arrangement are set out separately.
Submitting deliberately false data, or data you did not personally observe, is a breach of these Terms and of the Acceptable Use Policy, and may end your participation without payment for the affected reports.
8. Your account and security
You are responsible for keeping your access link, email account and any credentials secure. Tell us promptly at privacy@koboroute.ng if you believe someone else has used your Pass or accessed your account.
9. Availability
We work to keep KoboRoute available, but we do not promise uninterrupted service. We may suspend or withdraw any part of it for maintenance, security, or because a data source has become unreliable. During Phase 0 we may change or remove features with little notice.
10. Limits on our liability
Nothing in these Terms limits liability that cannot lawfully be limited, including for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- any liability under Nigerian consumer protection law that cannot be excluded.
Subject to that, and to the maximum extent permitted by law:
- we are not liable for any loss arising from a fare figure being different from what you were actually charged, or from a route, park or departure not operating as described;
- we are not liable for anything that happens on your journey, including the conduct of any operator, driver, union or other passenger, or for the condition or safety of any vehicle;
- we are not liable for indirect or consequential loss, or for loss of profit, revenue or opportunity;
- our total liability to you in connection with the service is limited to the amount you paid us in the twelve months before the claim arose.
11. Ending this agreement
You may stop using KoboRoute at any time. We may suspend or end your access if you breach these Terms or the Acceptable Use Policy, or where we must do so by law. If we end your access without cause while you hold a paid Pass, we will refund the unused part.
12. Governing law
These Terms are governed by the laws of the Federal Republic of Nigeria, and the Nigerian courts have jurisdiction. Nothing here prevents you from bringing a complaint to the Federal Competition and Consumer Protection Commission or, on data protection matters, to the Nigeria Data Protection Commission.
13. Contact
KoboRoute Nigeria Ltd — privacy@koboroute.ng. We aim to respond to any query about these Terms within seven working days.